At S.G. Certification, we offer different kind of
ISO Certificates according to industry and company profile. We have enabled
companies achieve certification communicate to the market. The communication
ensures that they have undergone a comprehensive, rigorous assessment and
their organization meets the defined standards of quality. Following are the
services we are offering:
Certify multiple management systems
simultaneously to reduce costs:
SG Certifications offers integrated audit programs to assess compliance
with requirements for a combination of management systems established in
your organization. An integrated management system will improve your
business' efficiency as it reduces costs and disruption by external audits.
Your management system can be simultaneously certified through an
integrated audit that includes international standards such as:
- ISO 9001 Quality Management Systems
- ISO 14001 Environmental Management Systems
- OHSAS 18001 Occupational Health and Safety Management Systems
- Basic quality system standard-specific sector
The standard allows IT service provider
organizations to achieve conformance to a service management system which
requires them to continually improve their delivery of IT services. ISO/IEC
20000 was first released in 2005 and is now at the second edition
20000-1:2011 Service Management System (SMS) Standard.
The adoption of ISO 20000 has grown rapidly in the international arena for
both internal and external IT service providers and it has become a
competitive differentiator for delivery of IT services.
Benefits:
- Achieve international best practice standards of IT service
management
- Develop IT services that are driven by and support business
objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of
service
- ISO/IEC 2000 is compatible with ITIL to support continual improvement
Network outages, data compromised by hackers,
computer viruses and other incidents affect our lives in ways that range
from inconvenient to life-threatening. The digital age is creating a digital
headache for organizations around the world, with cyber attack and data
breaches on the rise.
Cyber security, also referred to as information technology security,
focuses on protecting computers, networks, programs and data from unintended
or unauthorized access, change or destruction
Through the implementation of ISO/IEC 27001, the most widely adopted
international information security management standard, organizations can
ensure that they have a full understanding of the risks to their IT systems
and data. And by understanding the business impact, they can put in place
the necessary controls to protect business critical information.
ISO 10002:2014 provides guidance on the process of
complaints handling related to products within an organization, including
planning, design, operation, maintenance, and improvement. The
complaints-handling process described is suitable for use as one of the
processes of an overall quality management system.
ISO 10002:2014 is not applicable to disputes referred for resolution
outside the organization or for employment-related disputes.
ISO 10002:2014 addresses the following aspects of complaints handling:
- Enhancing customer satisfaction by creating a customer-focused
environment that is open to feedback (including complaints), resolving
any complaints received, and enhancing the organization's ability to
improve its product and customer service;
- Top management involvement and commitment through adequate
acquisition and deployment of resources, including personnel training;
- Recognizing and addressing the needs and expectations of
complainants;
- Providing complainants with an open, effective, and easy-to-use
complaints process;
- Analysing and evaluating complaints in order to improve the product
and customer service quality;
- Auditing of the complaints-handling process;
- Reviewing the effectiveness and efficiency of the complaints-handling
process.
